GIFTARS TECHNOLOGY CO.,LTD
*Yes, we are a manufacturer. GIFTARS has operated its own production facility in Shenzhen since 2011 and possesses
over 15 years of experience in manufacturing USB and tech-related gifts.
Our order fulfillment process is as follows:
• Small to medium-sized orders are produced in our own workshop.
• Large-volume orders are produced in collaboration with partner factories; these factories strictly adhere to our quality control system, and our team conducts on-site supervision during key production stages.
The advantages of this model for you include:
• No multi-layered subcontracting—we directly manage factory relationships and enforce strict quality control.
• Low Minimum Order Quantities (MOQ) starting at 50 units, with in-house rapid prototyping capabilities.
• A dedicated point of contact from design confirmation to final delivery, a single contract, and full accountability on our part.
2. Can we have our logo printed on the USB?
*Yes, we can OEM /ODM Service.
3. What types of logos can we apply to the USB?
*Many different optional: silk printing, laser engraving, full printing, pad printing, or epoxy logos etc..
4. Can we pre-load files onto the USBs?
*Yes.
We can pre-load your files, logos or marketing materials onto the drives before shipment.
This is included as an optional service — we will quote it as a line item so the cost is visible up front rather than appearing later on the invoice.
5. How do I place an order?
5-1. Send us your requirements — product type, quantity, logo method and packaging preference, by email or WhatsApp.
5-2. We reply with a quotation including unit price, MOQ, lead time and freight estimate.
5-3. You confirm and send your purchase order.
5-4. We issue a Proforma Invoice (PI) confirming all specifications.
5-5. Deposit after PI, then production starts.
We accept T/T, PayPal, Western Union and Visa. Stock and lead time are re-confirmed at quotation stage, so the date on your PI is the date we hold to.
6. What are the payment methods?
*We accept payments via T/T, PayPal, Western Union, and Visa.
7. Do you provide samples?
*Yes! We maintain stock for regular items.
Regular models are held in stock, so samples can usually be shipped within 3 working days.
You can request a dummy sample, a fully functional sample, or a custom sample based on your own artwork and material.
8. What is the delivery timeline?
*It deponds on your order quantity :
* Under 1000 units: 5-7 working days after sample approval.
* 1000-5000 units: 7-10 working days after sample approval.
* 5001-10000 units: 10-15 working days after sample approval.
9. Is rush ordering available?
*Yes, for certain products and an extra fee. Please consult with sales manager about production schedules and charge fees before placing a rush order.
10. What's the minimum order quantity?
*MOQ starts from 50/100 pcs for most standard models,
which is our own-workshop capability — small runs normally.
For fully custom designs, MOQ depends on tooling and material setup, typically 300-1,000 pcs. Custom MOQ is quoted case by case.
*Warranty terms depend on the product category:
• USB flash drives and USB storage products: 5-year warranty against manufacturing defects
• Charging cables, wireless chargers, USB hubs, power banks and other accessories: 2-year warranty against manufacturing defects
• All products carry a minimum 12-month warranty from the date of shipment
Warranty covers manufacturing defects only. It does not cover physical damage, data loss, or misuse.Warranty terms depend on the product category:
• USB flash drives and USB storage products: 5-year warranty against manufacturing defects
• Charging cables, wireless chargers, USB hubs, power banks and other accessories: 2-year warranty against manufacturing defects
• All products carry a minimum 12-month warranty from the date of shipment
Warranty covers manufacturing defects only. It does not cover physical damage, data loss, or misuse.
12. Shipping Delivery
*We ship by sea (15-28 days) or by express courier — UPS, DHL, TNT, FedEx (7-9 days). We handle door-to-door delivery including customs clearance, or you can nominate your own forwarder and we will ship to their warehouse.
Duties and import taxes are your responsibility unless otherwise agreed in the quotation. Please confirm the Incoterms on your PO — we quote FOB Shenzhen or EXW as standard.
13. Can we visit the factory before placing an order?
Yes, and we encourage it. We operate our own workshop in Shenzhen and work with long-term partner factories in the region. Depending on the programme, we can arrange:
• A video tour of our workshop and production process
• A third-party inspection or verification report
• An on-site visit, scheduled around your order